Go Back

Privacy Policy


What This Privacy Policy Covers

This policy covers how ProPatient treats personal information that we collect and receive on the ProPatient platform. Personal information is information about you that is personally identifiable, like your email address, information that is not otherwise publicly available. This policy does not apply to the practices of companies that Knowledge Source Solutions, LLC, DBA ProPatient, does not own or control, or to people that ProPatient does not employ or manage.


Information Collection and Use


ProPatient collects personal information when you register with ProPatient. When you register, we ask for your email address. During a session, we may ask your opinions on certain issues, or symptoms you may or may not have experienced. We may also ask for other important health related information which you can choose to provide or not.
ProPatient automatically receives and records information on our server logs from your browser, including your IP address, ProPatient cookie information, and the page you request.
ProPatient uses information for the following general purposes: to fulfill your requests for services, improve our services, and to contact you through email.


Information Sharing and Disclosure

ProPatient does not rent, sell, or share personal information about you with other people or non-affiliated companies, except to provide services you’ve requested, when we have your permission, or under the following circumstances:

  1. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
  2. We believe it necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of ProPatient terms of use, or as otherwise required by law.
  3. We transfer information about you if ProPatient is acquired by or merged with another company. In this event, ProPatient will notify you before information about you is transferred and becomes subject to a different privacy policy.
  4. We may provide your personal information to companies that provide services to help us with our business activities such as a hosting provider or a customer service provider. These companies are authorized to use your personal information only as necessary to provide these services.


ProPatient works with partners and other service providers in the healthcare and education industries.


ProPatient may set and access ProPatient cookies on your computer. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use a session cookie to keep you signed into our service. A persistent cookie remains on your hard drive for an extended period of time. A persistent cookie will help remember your username. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. If you reject cookies, you may still use our site.
The use of cookies by our partners, affiliates, tracking utility company, and service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, and service providers use session ID cookies to make it easier for you to navigate our site.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click-stream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.


Your Ability to Edit and Delete Your Account Information and Preferences


You can edit your ProPatient account information at any time. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change on our member information page or by emailing our customer support helpdesk@myvisitmd.com We will respond to your request to access within 30 days. Information related to data collected through the ProPatient site follows the rules listed above.
We reserve the right to send you certain important communications relating to ProPatient or other ProPatient services, such as service announcements and administrative messages, which are considered part of your ProPatient account, without offering you the opportunity to opt-out of receiving them.
You can delete your ProPatient account by contacting ProPatient directly. ProPatient will retain your information for as long as your account is active or as needed to provide you services and also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Confidentiality and Security

The security of your personal information and our clients’ information is important to us. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with HIPAA and federal regulations to protect personal information about you. When you enter sensitive information, such as a credit card number or health information on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, please contact us at helpdesk@myvisitmd.com.


Additional Information

Our site may include links to other websites whose privacy practices may differ from those of ProPatient. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
If you wish to subscribe to our blog, we will use your name and email address to send the blog to you. Out of respect for your privacy, you may choose to stop receiving our blog or marketing emails by following the unsubscribe instructions included in these emails.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our website includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.


Changes to this Privacy Policy

ProPatient may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your ProPatient account or by placing a prominent notice on our site prior to the change becoming effective.
Questions & Suggestions
If you have questions or suggestions, please contact us at:
Customer Care – Privacy Policy Issues
3015 Carriage Trail
Hillsborough, NC 27278
(919) 904-0035
Effective Date: November 3, 2013